Welcome to Cape Diamond Boutique Hotel
Cape Town, South Africa
Effective Date: 12 May 2025
At The Cape Diamond Boutique Hotel, we value your privacy. Whether you’re browsing our website, making a reservation, or staying with us, your personal information is treated with the utmost care and confidentiality. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
When you interact with our hotel or website, we may collect the following information:
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Full name, email address, phone number
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ID or passport number (where required)
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Booking/reservation details
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Payment or billing information
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Guest preferences (e.g. dietary needs, room preferences)
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IP address and browser/device information (for site analytics)
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Feedback, reviews or enquiries you submit
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CCTV footage for onsite safety and security
How We Use Your Information
We use your personal information to:
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Process bookings and confirm reservations
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Deliver personalised hospitality services
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Communicate important updates or promotions (with consent)
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Respond to enquiries or feedback
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Improve our website and service delivery
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Ensure guest safety and compliance with legal requirements
Protecting Your Data
We take data protection seriously. All personal information is securely stored and accessed only by authorised staff. Our systems and practices are designed to prevent unauthorised access, loss, misuse, or alteration of your data.
Sharing of Personal Information
Your information will never be sold. We may share it only:
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With trusted service providers (e.g., booking platforms or payment processors) under confidentiality agreements
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When legally required to do so
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In case of emergencies where your safety is at risk
Your Rights Under POPIA
As a data subject, you have the right to:
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Request access to the personal data we hold about you
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Ask us to correct, update, or delete your information
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Withdraw your consent for marketing communication at any time
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Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, please contact us using the details below.
Cookies and Website Usage
Our website uses cookies to improve functionality, analyse traffic, and enhance user experience. You can disable cookies via your browser settings, but this may impact website performance.
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes it was collected for, or as required by law (e.g. financial reporting or legal obligations).
Policy Updates
We may update this Privacy Policy periodically to reflect changes in law or our operations. Please review this page regularly for any updates. The latest version will always be published here.
Changes to Terms
Cape Diamond Boutique Hotel reserves the right to update or amend these terms at any time without prior notice. The latest version will always be available on our website. Continued use of our services implies acceptance of the updated terms.
If you have any questions or need further information, please contact us directly at:
Email: reservations@capediamondhotel.com
Phone: +27 21 461 2519
Thank you for choosing Cape Diamond Boutique Hotel.
This Privacy Policy applies to The Cape Diamond Boutique Hotel guests, website users, and online bookings. Our hotel in Cape Town is committed to full POPIA compliance and the protection of your personal data.
